PROCESS-MINING SOLUTIONS

Process Mining is focused on supporting business operations. This includes assistance in obtaining real insight into customer processes; determining which deliveries take longer than desired and which departments have process bottlenecks. Additionally, from a compliance perspective, it offers information that was previously difficult to uncover or connect. 

Data and applications are important tools, but the benefit they drive strongly depends on the way they are being applied within organizations. Having insight into the operational performance of processes also means insight into the performance of employees and managers. This can be perceived as a threat and sometimes drives resistance, which can manifest itself in delays to the overall change process. Our experts propagate the philosophy of improving the processes in conjunction with employees. To achieve that, the data is enriched with qualitative input from employees, providing more insight to the root causes and potential solutions.

In summary, to deploy Process Mining successfully it is essential to have insight into process flow variations, their rationale and finally, create and implement process improvements with the organization.